March 21, 2014

No More Restocking Fees!


As part of our continuing effort to learn and develop, San Diego Sign Company is happy to announce that we will no longer be charging any fees for restocking products!  

We have received some complaints about our 15% restocking fee.  But, we listened to your complaints; we take it as constructive criticism. We like to evolve the company according to our customer needs and wants.  And, we want you to know that we’ve changed because of what you said!  

If you’re truly not satisfied, we want to make it easy for you to return product.  By eliminating the 15% restocking fee, we think that you’ll be pleased to know there’s no penalty for product return.

As a reminder, the standard rule to return product if you’re not satisfied is within 30 days from product receipt.  Please remember to return it in working order with all original parts and with all plastic protective encasings, all inside the original box. In other words, the product must be in the same condition as it was when you first received it.

Please know that we’re happy to hear any feedback.  We want to know what you like and what you don’t like so much so that we can try to work a new approach within our capabilities to make you most satisfied.

By Victoria Rodriguez

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