June 1, 2015

Got Questions? Let's Chat!

If you are a regular customer here with us at San Diego Sign Company, you may have noticed some improvements in the customer service areas of our company.

One of our major improvements has been the addition of a team of customer service representatives dedicated solely to the LiveChat portion of the website. With the addition of this new LiveChat team, we have reps able to focus all of their attention to customers who have questions or product inquiries, need help with website navigation, or otherwise may not want to deal with waiting on the phone.  Our LiveChat hosts are now available Monday-Friday from 6 AM – 5 PM PT to help assist you. If we can’t get you an answer to your question immediately, we are always happy to do some homework and email or call you back when we have the information you need – it’s what we’re here for!

LiveChat is particularly good for new customers who may have never ordered or designed a display before, and maybe have a couple of quick questions before proceeding with their order or uploading files.

There are still some things you’ll want to call your sales rep directly for, but for the most part we can help! If you need to check on the status of an order, have questions about our website, turnaround times, products information/availability, specials and promotions, need assistance with an RMA, shipping estimations and quotes, or even if you just want to check to make sure we received your art files in our inbox, head on over to LiveChat and we can help you get the information you need, when you need it. Sometimes we may need to direct you back to your sales rep or graphic designer, but we certainly do our best to best to get all your questions answered in one shot.

Have you tried the new LiveChat? If so, let us know what you think in the comments! Ciao!


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