July 31, 2015

San Diego Sign Company—Harrisburg, PA Division Celebrates 5 years!

We’re celebrating an anniversary! It’s been five years now since we first opened our second facility located in Harrisburg, PA. Business has been better than ever!

If you’re thinking that San Diego Sign Company provides signage needs to only half of the country, think again! That’s right, for five years now we’ve been able to provide not only fast turnaround production times, but also 1- or 2-day UPS Ground ship times for the majority of our East coast and Midwest customers—from Maine to Florida to Chicago, IL!

As word keeps spreading across the country, our Pennsylvania warehouse is picking up speed fast and growing tremendously. While we have been adding more equipment and talent over the last few years to keep up, we have realized that we need to expand the space as well. So, we’ve started expanding!

Our Pennsylvania warehouse, which is currently 23,000 sq. ft., will acquire 14,000 sq. ft. more, totaling 37,000 sq.ft.! The added space will allow us to better meet your needs by holding even more inventory and even more production equipment. Get what* you want and get it delivered on time—all at an economical price!

*Please note that our Heat Transfer Table Throws and Casitas are still only available out of Carlsbad, CA. Enjoy our stock color (no logo), dye-sub or uv printed Table Throws and Casitas at both locations.

Caring for Your Casita Canopy Graphic

At San Diego Sign Company, we stand behind our products 100%, even after they’ve left our warehouse. We also know that you, our customers, want to keep your products looking and functioning like brand-new for as long as possible. Today, we’re going to take a closer look at our popular Casita Canopy and how to keep your canopy graphics looking as though they just came off the printer.

The life expectancy of your Casita Canopy has to do with a couple of different factors, including: (a) how it is used, (b) how well it is maintained, and (c) how it is stored. Depending on your specific event, your Casita may need to be cleaned before it can be packed and stored.

Here are some helpful tips for cleaning and storing your Casita Canopy to keep it looking great for many years to come:

  1. If your tent has any dirt on it, you’ll want to brush as much of that off as possible before using any cleaners.
  2. NEVER put your canopy in a washing machine or dryer.
  3. For any stains, spot clean with a carpet cleaner or spot remover like Shout!™. You will want to refrain from using any detergent-type cleaners on the UV Casita as this could affect the water resistance of the tent fabric. However, stock canopies can be hand washed with a mild detergent like liquid dish soap and air dried. Rinse thoroughly and allow the tent to dry completely.
  4. Before storing, be sure the tent is completely dry, especially along finished seams. DO NOT store when damp or wet as mold may develop.
  5. Store in a cool, dry area. (It is recommended to store your tent in its travel bag or hard case).

Don’t forget that there are lots of cool add-ons and accessories that can go with your Casita to add an extra “wow” factor to your display. There is the option to add backwalls and sidewalls to any Casita. We also carry flag connectors (these work with small feather banners), sand bag covers, canopy bags and La Caja hard cases for our Casita Canopies, so you’re sure to find absolutely everything you need for a complete, stunning tent display.
Canopy Care Tip

There’s a great video on disassembling and folding your tent for storage that you can find here.

July 1, 2015

July 2015 Special

We love our customers here at San Diego Sign Company, which is why we’ve decided to double the discount from June for an even more exciting summer offer than before!
For the entire month of July, all of our customers can now enjoy 10% off ANY purchase from San Diego Sign Company. All of our best products are still eligible for this special promotion, from indoor banner stands to Tahoe Modular displays, table throws, the ever popular Silverstep retractable and even custom sized graphic prints. You can take advantage of this amazing offer by entering promo code “SD10JMS” at checkout, but only through July 31, 2015.

Don’t miss your chance to get in on this great deal, and as always, keep checking back for the latest in exciting news from San Diego Sign Company.

*Valid for orders between $50.00-$1,000.00 (Maximum discount: $100.00). Cannot be used or combined with any other discount. Limited to one offer per company. Expires 7/31/2015.

Commonly Asked Questions - Answered!

We get a lot of questions here at San Diego Sign Co. regarding turnaround times, proofs, reorders, and just about everything else you can imagine that has to do with signage or trade show displays. Today I’d like to try to answer some of the questions we seem to get most often from our customers. This will hopefully help you to place orders (or reorders) with ease and avoid any confusion throughout the process. After asking around our office, here is what our customer service reps say are some of our most commonly asked questions (with answers!):

If I place an order today, when will it be delivered?
This can be a rather difficult question to find a “one size fits all” answer for. The truth is, when you will receive your order has to do with a lot of different factors, some of which include the type of product and quantity on your order, when you submitted your order and/or uploaded files, how quickly you approved your graphic proof, whether or not you opted to put a rush on your order, and what shipping method you selected. Typically, however, hardware only orders with no graphic prints ship the same day if the order is placed and paid in full by 3:00 PM PT (if your order is shipping out of our Carlsbad, California warehouse, or by 3:00 PM ET if shipping from our warehouse in Harrisburg, Pennsylvania), and most orders with graphics typically ship out two business days after graphic approval.
If you ever have questions about when your order will ship, you can always contact us for an estimated ship date. If you need help making sure your order arrives in time for your event, we’re always happy to help you figure out what shipping method will work best for you and whether or not a rush is needed.

After the order is placed, is there anything left for me to do?
If you placed a hardware only order, you’re all set and we will take care of the rest. If there were graphic prints on your order, we still have a couple things we’ll need you to do before you’re completely finished with the ordering process. Once you place the order, you’ll still need to upload your art files, which you will want to do here. After placing the order online, you will receive a web order number that you will be asked to reference on the file upload form, so it’s very important that this is the second step in your ordering process.
After you upload your files, you’ll be emailed a digital proof from the graphics department. We’ll need your written approval before your order can proceed into production.
Once you have placed your online order, uploaded your files, and approved your proof, you can relax and let us handle the rest.

What are the cutoff times for same day proofs/approval?
Cutoff time for same day proofs is 12 noon PT. This means that on the day you place your order, you will want to upload your files NO LATER than 12 noon PT in order to receive a digital proof from the graphics department the very same day. If your files are not received before this time, you will be proofed the following business day.
Similarly, once you have received a digital proof from the graphics department, you will need to approve this in writing before it can go into production. You must do this before 5 pm PT in order for the order to go into production the following business day.

I want the exact same order I placed six months ago. How do I do this?
To place a repeat order using the same art as before, you will need to go through the online ordering process again and add the items to your cart as if it were a brand new order. However, you will not need to upload your files again if the original order you are replicating was placed within the past 90 days. You can simply reference the old order number you want us to use the art from in your order notes. Please note that the graphics department will proof your art again, whether we’ve used it twice or two hundred times, so we still need you to lookout for an email from your graphic designer with your digital proof. We’ll need you to approve that proof in writing before your order can proceed to production. If the old order you want to reuse art from was placed more than three months ago, it’s always a good idea to check with us first to confirm we still have your art on file.

Can I submit different graphics for different products that are on one order, or will I need to place separate orders for each?
Say you want to order two Feather banners, and you want different artwork on each one. A lot of times our customers think this means they need to place two orders for one banner each, but there’s an easier way! Instead of placing a separate order for each art file you need printed, you can place just one order and simply leave us instructions in the order notes section and let us know you’ll be uploading more than one file for the order.

How do I order a custom sized graphic print?
This can be done from the printing page found here. This can be confusing to a lot of our customers because the total square footage needs to be in the quantity box for accurate pricing. For example, if you need a 5x5 super flat vinyl print, you would go to the Printing page, select super flat vinyl, and enter “25” in the quantity for a total of 25 square feet that will equal a 5x5 graphic print. With custom graphic prints, you’ll want to be sure to include specific, detailed instructions for any finishing or special requests. If you’re ordering a new graphic for your Silverstep 36”, it never hurts to add to the notes that that is what the print will be being used for.

If you have a question you don’t see answered here, we are here to help you! You can reach us here in the office by calling 888-748-7446 Monday – Friday from 6 am – 5 pm PST, by logging on to LiveChat from our website, or by emailing info@sdsign.com, and we’ll be happy to help you get the information you need. As always, stay tuned for more updates from us here at San Diego Sign Company.